Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.

Last updated: February 15, 2026

1. Introduction

James B. Solutions ("we," "us," or "our") operates the website at jamesbsolutions.com. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

  • Contact Form: Name, email address, phone number (optional), and message content when you submit a contact inquiry.
  • Certificate of Insurance (COI) Requests: Name, email address, policy details, and any additional information you provide in your COI request.
  • Merchandise Purchases: Name, email address, shipping address, and payment information processed securely through Stripe. We do not store your full credit card number on our servers.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • Browser type and version
  • Operating system
  • IP address
  • Pages visited and time spent on each page
  • Referring website or source

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and contact form submissions
  • Process COI requests and deliver certificates
  • Process and fulfill merchandise orders, including shipping and payment processing
  • Improve our website, services, and user experience
  • Communicate with you about your account, orders, or inquiries
  • Comply with legal obligations and protect our legal rights

4. Third-Party Services

We use the following third-party services to operate our website and business:

  • Stripe: Payment processing for merchandise purchases. Stripe collects and processes payment information in accordance with their own Privacy Policy. We do not have access to your full payment card details.
  • Resend: Email delivery service used to send form submission notifications and correspondence. Resend processes email data in accordance with their own privacy policy.
  • Cloudflare: Website security and performance services. Cloudflare may collect certain technical data as described in their Privacy Policy.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. We may use:

  • Essential cookies: Required for the website to function properly (e.g., session management, shopping cart functionality).
  • Performance cookies: Help us understand how visitors interact with our website so we can improve it.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect your experience on our website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

  • Contact form and COI request submissions are retained as long as necessary to respond to and resolve your inquiry.
  • Merchandise purchase records are retained in accordance with applicable tax and accounting requirements.
  • You may request deletion of your data at any time by contacting us.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted to and from our website
  • Secure payment processing through Stripe (PCI DSS compliant)
  • Limited access to personal data on a need-to-know basis

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete personal information.
  • Deletion: Request that we delete your personal information, subject to certain legal exceptions.
  • Opt-out: Opt out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

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